Exchanges, Refunds & Repairs
Returns, Exchanges and Discounts
- Please contact us and return your items within 30 days
- We offer both refund and exchanges of unworn jewelry
- There is no charge for exchanges of equal cost, you will be invoiced if a higher priced item and refunded if the item is less
- No restocking fee for returns
- Customer is responsible for return shipping
- Personalized items are non-returnable. Any issues with personalized items our artists will resolve for you
- Please package securely, return with your name, address, invoice number
- We process your refund within 24 hours of receiving your return
- We are happy to issue refunds after the jewelry is returned to our studio
- If your jewelry is ever lost we will replace it for you at no charge with a insurance claim filed
- We don't double discount our products, using both coupons and sales in tandem
Returns Address
Blackberry Designs
235 Melbourne Glen
Escondido, CA 92026
Repairs, Resizing & Warranty
- We resize your jewelry at no charge
- Limited Lifetime Warranty against the loss of any crystals, breakage of charms, or damages from normal wear.
- If you need a repair please return to address above and include information about repair and your name and address
- Please allow us 1 week to repair and return