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    Refunds, Returns, & Exchanges

    Returns & Exchanges

    • Please contact us and return your items within 30 days
    • We are happy to offer both refunds and exchanges of unworn (non-personalized - please see below for examples of personalized designs) jewelry. There is no charge for exchanges of equal cost, you will be invoiced if a higher priced item and refunded the difference if the item is less.
    • No restocking fee for returns
    • Customer is responsible for return shipping
    • Personalized/Custom Jewelry is non-returnable and non-exchangeable as they cannot be resold.  Any issues with resizing of personalized items we are happy to help.
    • Personalized Jewelry includes without limitation, custom engraving, choice of crystal colors, choice of charms, and your photos or images.
    • Please package returns securely, include your name, address, and invoice number.
    • We process your refund within 48 hours of receiving your return
    • We are happy to issue refunds after the jewelry is returned to our studio in its original condition.

    Returns Address
    Blackberry Designs
    235 Melbourne Glen
    Escondido, CA  92026

    Repairs, Resizing & Warranty

    • We resize your jewelry at no charge
    • Limited Lifetime Warranty against the loss of any crystals, breakage of charms, or damages from normal wear for up to 3 years.     
    • A small fee is charged for repairs that bring your piece to it's original condition, including replacing charms and images, and engraving.  Please contact us for pricing on your repair after 1 year.
    • Blackberrydesigns@msn.com. Phone, (760)294-4449  or Text:   (760) 254-8688 - 9am - 7pm, Mon-Sat (PST)
    •  Because personalized pieces are one of a kind designs we don't convert your previous purchases to other design lines.  For instance we don't convert bracelets to necklaces. 
    • Please allow us 2 weeks to repair and return

    Sales and Discounts

    • We generally do sales a few times a year, offering our Annual Model Sale, Holiday and BFCM sales.
    • Coupons may not be combined with sale items. 
    • Promotional offers and discounts cannot be retroactively applied or the difference refunded. 
    • Sales items have the same return & repair policies as our jewelry not on sale.  
    • Discontinued items on sale are non-returnable.

      Personalized/Custom Jewelry 

      Warranty

      Our warranty covers normal wear and tear that happens to a piece of jewelry after you’ve had it for a while and covers issues like small scratches, loose charms, crystals missing from settings.

      Our warranty does not replace lost or damaged charms, missing images or photo's/quotes, resizing, and cleaning.  However we will bring your jewelry up to new standards for a small fee. Please contact us.