Have Questions? & Contact Us
We love speaking with you! We are happy to answer any questions about our website, how to order, your current order. Please place all orders through our website. Here are some of the most frequently asked Questions about our store and product.
- The quickest and easiest way to reach us is thru Text or Email
- Phone: (760) 294-4449 - 9am - 5pm, Mon-Fri (PST)
- Text: (760) 254-8688 - 9am - 7pm, Mon-Sat (PST)
- Email: Dea@BlackberryDesignsJewelry.com
- Shipping Address:
- Blackberry Designs Jewelry
235 Melbourne Glen
Escondido, CA 92026
Does your Jewelry Tarnish?
Stainless Steel the materials in our jewelry will never turn color, fade, or tarnish. They do not contain fillers that cause tarnishing, like brass, silver, copper and nickel. Stainless is a lovely hypoallergenic metal with a dark antique silver look.
Do you make Personalized & Custom Jewelry?
Most of our jewelry is personalized to some extent. You will find options for personalization within each listing.
Is your Jewelry Sterling Silver?
Some of our settings are sterling but as a general rule we do not carry sterling silver because it will tarnish and you are forever cleaning it, plus the prices on sterling the same quality and weight as our stainless steel is about 20x's the cost. A quality James Avery charm bracelet with 6 charms will cost around $650 and you can find them for sale on ebay. Stainless is a great alternative metal at 6.0 on the metal hardness scale, lasts forever and more durable that sterling because it is scratch resistant and won't pit, more durable than sterling which has only a 2.5 metal on the hardness scale. When I started creating in stainless steel 22 years ago it was my desire to bring you beautiful keepsakes you would wear for years at affordable pricing.
I need help with sizes?
You will find sizing charts on each item description within the photos. We can downsize or upsize for you at no additional cost, please let us know in the notes/comments field on checkout any special sizing requirements.
What is your turn around time & RUSH MY ORDER?
We are currently working on a 3-5 working day (Monday - Friday) production time. In a rush, please purchase USPS Standard Mail upgrade and our rush production and we will ship your jewelry the following day.
RUSH PRODUCTION
How do you make your jewelry?
All our jewelry is created in our California Studio by our team of artists. Interested in how our jewelry is made, under the section "My Story/In the Studio" we have lots of studio videos.
I need additional charms or birthstones for a bracelet?
We are happy to add minor personalized touches to your jewelry. You may purchase additional charms and photo pendants at these links, just add them to your cart.
Silver Charms
Photo/Image Pendants
Can I place an order over the phone or in person?
If you need help we are happy to answer any questions through text or email or phone but our staff is not setup to take phone orders. We have a studio but don't currently have a storefront.
Do you offer sales or discounts?
We offer sales and discounts throughout the year of limited quantities. Be sure to signup for our emails so you'll have first notice. In the meantime signup for your 15% off code.
SAVE 15%
Where can I find your Charm Catalog?
CHARM CATALOG
I have an Exchange, Repair or Return?
Exchange, Repair or Returns