Customer Service

Hours, Contact us, Shipping Information and Returns

Customer Service Hours:  
Monday - Saturday:  9am - 6pm (Pacific Standard Time)
Sunday: Closed

Production Days:  
Monday - Friday:  9am - 5pm (Pacific Standard Time)
Saturday & Sunday: Closed

Contact Information:

Email: blackberrydesigns@msn.com

I answer all emails during regular business hours, within an hour.

Contact by Mail:
Blackberry Designs Jewelry
235 Melbourne Glen
Escondido, CA  92026 

When will my order ship?

Your hand created charm bracelets, necklaces, personalized jewelry and earrings takes 3-5 Business days to create and ship.  This is done so I can custom size, switch clasps, charms, and make minor modifications for you, at no additional cost.  As such, my standard silver charm bracelets, charm earrings, and charm jewelry, are mailed with in 3 Business days, my custom orders take additional time, but usually ship in 5 Business days.  Please note that business days do not include Saturday or Sunday.

All your jewelry is packaged and gift wrapped and then mailed USPS First Class, 3-5 business days, or Priority Mail, 1-3 business days.  With domestic shipping to the US I will pay and provide tracking information. 

**INTERNATIONAL SHIPPING DELIVERY TIMES**

International shipping times can vary.  It has been my experience, depending on your country, how close you are to a airport,  and your customs service, that  your package will usually arrive in about 10-15 working days, sometime less, sometimes more.  The quickest I have seen is 4 days, and the longest 6 weeks. 

**INTERNATIONAL CUSTOMS INFORMATION**

If you are a international customer please be aware that your country may charge you customs/VAT (value added tax) fees on your merchandise. Your countries customs fees is the responsibility of the buyer and is not factored into the cost of the jewelry.

 How Much will it Cost to Ship my Order?

Domestic - within the United States

USPS First Class - International $1.00 - $165.00 $14.99
USPS Priority - International $166.00 - $246.00 $18.99
USPS Priority - International $247.00 - $649.00 $24.99

 What is your return policy?

We accept a return within 14 days provided the jewelry is in it's original condition and has not been worn.  To return an item, please send the item along with a copy of the original invoice and letting us know the reason for the return. The purchase amount will be refunded to your original method of payment the day after we receive it, less shipping expenses. Please include a phone number where we can reach you should we have any questions regarding the return.  We suggest you track your package so you can be assured we have received the package.

What About Custom Orders?

Due to the complexity, graphic design work, and additional time to create custom pieces, returns are not accepted.  However, if you have any issues with your custom order I will do everything to make it exactly as you want.

 What if my jewelry is received damaged?

If you receive a damaged item, please let us know within 5 days from the date of receipt.  Please contact us for a return shipping label, and return the jewelry and once received we will issue a replacement or refund will be arranged, 

 Copyright Questions?

My copyrights take effect the moment I create my jewelry and publish.  I hold certified registered copyrights with the US Copyright Office on all my designs.  

 Blackberry Designs Jewelry
Masterfully Crafted * Magically Charming®